Customers

Case Studies

• Case Studies
• Testimonials

Case Study 6 - GigaFin Networks Product Testing

Helping GigaFin networks create product competitive advantage.

As GigaFin approached the market, Kevin Rowett, their CTO, had several key questions. He wanted to make sure they understood the complete value proposition the company had targeted and how the product would be used in the real world by customers. He also wanted experienced security and IT experts to test the product and verify that it would fit customer needs and meet basic requirements of IT professionals. To ensure the success of early customers, he also needed to be sure the product as delivered met specification.

Kevin engaged The Security Consortium™ (TSC) to perform product testing. TSC was recommended to him by several customers, and he knew their reputation for deep expertise. TSC performed comprehensive testing on the product. Because TSC Trusted Advisors™ have extensive, real-world experience, they were able to look beyond simple answers and provide in-depth recommendations for product features and complementary third party products. In addition, they uncovered areas where the product and documentation did not agree, saving support costs.

Lead experts at The Security Consortium are known as Trusted Advisors. They are dedicated to improving your business results as well as creating great security products. Trusted Advisors are more than consultants. They are experts in their field with years of real-world experience. They are able to decipher your needs and those of your customers to amplify your business success. For GigaFin, TSC performed product testing to validate the company’s value proposition and improve quality led by its Trusted Advisors. They also discovered and recommended additional product features and complementary third party tools to build comprehensive solutions for GigaFin customers.

GigaFin’s return on investment was in increased sales. Kevin and his team were able to use the knowledge captured during product testing to improve messaging for use in sales situations. They were also able to construct a more complete product for their customers. When a GigaFin customer wanted more information on resource usage, TSC researched and identified complementary products and performed the integration. TSC Trusted Advisors also went in with GigaFin to explain the full solution to the customer, resulting in a sale. For another sale, monitoring a very large network, TSC was able to provide input on what the customer would be likely to buy for their situation. TSC Trusted Advisors defined additional features for the GigaFin product that contributed to closing the deal.

Above and beyond security alone, TSC provides advice and help on all aspects of the product to improve your business results.